FAQs

APPLICANTS

I can't register

If you clicked the link from Facebook, LinkedIn, Twitter, or Messenger you are most likely using their internal browsers which are incompatible due to its limited functionalities. Kindly ensure you are using the standalone or actual Chrome, Edge, or Mozilla browsers.

This is the usual case for applicants using smartphones.

Your login details should have already been sent to you upon registration. If you haven’t received it, kindly check your SPAM folder. Unfortunately, this can happen and we need you to look for the email from hello@metrocity.ai. 

I can't find my temporary login details

Your login details should have already been sent to you upon registration. If you haven’t received it, kindly check your SPAM folder. Unfortunately, this can happen and we need you to look for the email from hello@metrocity.ai. 

I can't log in using my temporary password

When you copy and paste your password, make sure you don’t include the period (.) or dot in the end. Please use Chrome, Edge, or Mozilla. Internal browsers used by Facebook, LinkedIn, or Twitter are incompatible due to its limited functionalities. Temporary passwords expire after seven (7) days. If you have exceeded the expiration date, email us at hello@metrocity.ai for assistance.

I passed the initial AI screening but I did not answer any questions on video?

Companies are given the option to use several tools in MetroCity AI. If your application to a job does not proceed to an asynchronous video interview process, this is because the company opted not to use this tool.

COMPANIES

I can't log in using my temporary password

When you copy and paste your password, make sure you don’t include the period (.) or dot in the end. Please use Chrome, Edge, or Mozilla. Internal browsers used by Facebook, LinkedIn, or Twitter are incompatible due to its limited functionalities. Temporary passwords expire after seven (7) days. If you have exceeded the expiration date, email us at hello@metrocity.ai for assistance.

What documents do we need to submit?

For companies within the Philippines, kindly submit the following documents:

  1. DTI/SEC Registration
  2. Company Profile
  3. BIR Certificate of Registration (BIR form 2303)
  4. Business Permit

For companies outside the Philippines, please submit similar documentation as enumerated above from your corporate- or business-approving governing bodies where you are located. We may ask for additional documents for KYC purposes.

Email the documents to hello@metrocity.ai.

I can't find my temporary login details

Your login details should have already been sent to you upon registration. If you haven’t received it, kindly check your SPAM folder. Unfortunately, this can happen and we need you to look for the email from hello@metrocity.ai. 

SOLUTIONS

Are you open to develop tailor-fit AI or computer vision solutions?

Yes, we are open to discussing this with you. Please contact us so we can discuss this further. You can also visit out Solutions page for more info.

Why pivot?

Our first solution was targeted to traffic management and violation detection. As a startup, we believe in failing fast and making quick but informed decisions. We encountered several challenges in implementing our traffic AI due to the current COVID-19 pandemic, especially since we had to deal with local government units who had to prioritize at that time. As we pondered our current situation and what’s happening worldwide, we saw an attractive opportunity where we can excel while aligned with our vision, mission, and objectives.

STARTUP

When was MetroCity AI founded?

Our startup was informally founded last February 2020, a few weeks before the Covid-19 lockdowns.

Are you formally registered as a business operation in the Republic of the Philippines?

Yes, we are formally registered as MetroCity AI Inc with the Securities and Exchange Commission of the Republic of the Philippines effective February 26, 2021 with company registration number 2021020007691-01.

Why is your business address in University of the Philippines, Diliman?

We are part of the Batch 10 startups of the UPSCALE incubation program.

What other programs, grants, and the likes are you a part of?

  • We are also one of top 10 finalists of the current PLDT Smart Startup Innovation Challenge.
  • We are also one of the recipients of the PhP 9.2 Million Accenture Grant to support startups and activities of UPSCALE Innovation Hub of UP-Diliman

Are you hiring?

Check out our internal jobs page.

Why are you called "MetroCity AI?"

When we started our solution was targeted to solve the pain of traffic management and violation detection under the Smart City concept. After we pivoted, we decided to keep the name because the brand name is still aligned with our roadmap and corporate philosophy.

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